FAQs
To contact a customer service representative send an email to contact@luxe901.com and we will try to get back to you within 24 hours, if not sooner. If applies, please have your order number.
We prefer to take all questions, compliments, or complaints via email contact@luxe901.com It will allow you to give full detail about your concerns, and allow us to have something to reference when addressing your concerns.
If your order says delivered and you did not receive it, please contact USPS/FEDEX and file a claim. We are not responsible for missing packages after USPS/FEDEX states it was delivered.
We will open an investigation. First, we check with the person who packaged your order to make sure they checked the contents of your package with the packing slip which you should have a copy of with your package. Second, we then check inventory for an overage of the item. If step 1 & 2 show no discrepancies we conclude our investigation by suggesting you contact the carrier USPS/FEDEX. If we find error in Step 1 and/or 2 during our investigation we will resend your item at no cost to you, and send you a discount code for your next purchase with us.